Account and Data Deletion Instructions
You can request deletion of your TruRace account and associated data, including data connected to Facebook login, race activity, Prize Builder records, synced workouts, heart-rate summaries where applicable, and connected fitness accounts, by contacting TruRace directly.
How to request account deletion
- 1Email info@thetrurace.com from the email address associated with your TruRace account.
- 2Use the subject line "Account and Data Deletion Request".
- 3Include your name and the email address or Facebook account email used to create or access your TruRace account.
- 4If you cannot email from the account address, include enough information for us to reasonably verify that you own the account.
What account data we delete
- Account profile information maintained by TruRace, such as name, email address, display name, and account preferences.
- Facebook login identifiers or authentication records that connect your Facebook account to TruRace, where applicable.
- Race, leaderboard, referral, Equalizer heat, Prize Builder, Prize Value, Gear Credit, and connected-account data associated with your TruRace account. Connected fitness account data, mobile activity evidence, synced workout summaries, and wearable or health-platform data such as Apple Health / HealthKit, Health Connect, and Strava data will be deleted within 30 days unless longer retention is required by law or by agreement with you. This includes stored heart-rate summaries associated with synced workouts where applicable.
Individual activity deletion
Where the option is available in the TruRace app, you may request deletion of an individual synced activity without deleting your entire account. TruRace asks for a reason so we can identify incorrect imports, duplicates, device errors, and other data-quality or integrity issues.
A reported activity may be excluded from seed placement while the request is under review. TruRace may temporarily retain the activity, your stated reason, and related review metadata while the request is evaluated for competition and prize integrity, fraud prevention, audit, dispute-resolution, or legal purposes. Approved requests are then processed subject to any limited retention required by law or described in our Privacy Policy.
Timing and confirmation
We will review and process verified deletion requests expeditiously. For connected fitness account data, mobile activity evidence, synced workout data, and wearable or health-platform data such as Apple Health / HealthKit, Health Connect, and Strava data, deletion will be completed within 30 days unless a longer retention period is required by law or by agreement with you.
After processing your request, we will send confirmation to the email address used for the request or to the verified account email.