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One place for race sign ups, sync codes, promo codes, Race Builder, leaderboards, prizes, account policies, and support paths.

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Races

Race Sign Ups

How to find a race, join TruRace, and complete the official race registration.

  • Register with the official race organizer first when the underlying race requires it.
  • Join the race in TruRace from the race page so TruRace can place you in heats, verify your entry, and calculate leaderboard or prize eligibility.
  • If a race uses reservations or same-day signup, use the event-specific page and watch for confirmation instructions.
Find RacesHow It WorksRulebook

Verification

Get Verified Before Race Day

The fastest way to verify your seed time is to sync existing runs from the phone app.

  • Use the TruRace mobile app on iPhone or Android to sync runs before race day. This is the easiest way to get your profile seed verified quickly.
  • On iPhone, allow Apple Health access and sync recent running workouts you already have.
  • On Android, install TruRace from Google Play and use Health Connect to import recent runs from supported apps and devices.
  • Do this before race morning so TruRace can update your profile seed, heat placement, and prize eligibility without relying on booth-side help.
  • FIT uploads and official result links are backup options when phone sync is not available.
Verify ProfileSync RunsActivity Support

Sync Codes

Race Builder Sync Codes

Where to enter daily Race Builder multiplier codes for synced runs and FIT uploads.

  • On the Race Builder page, save a daily sync code before syncing from the app; qualifying synced runs on that date can use it automatically.
  • FIT uploads still include an optional sync code field for one uploaded run.
  • Sync codes are date-specific, apply to Race Builder training credit, and must match an active Race Builder increase created by TruRace.
Enter Sync CodeRace Builder FAQActivity Support

Promo Codes

Race Credits Promo Codes

How running club, promotion, or special offer codes add Race Credits.

  • Race Credits promo codes are entered on the member dashboard, not the Race Builder page or race registration page.
  • Promo codes may have start dates, expiration dates, redemption limits, or per-user limits.
  • Accepted promo codes add Race Credits according to the published promotion rules.
DashboardTermsFAQ

Competition

Leaderboards

How points, seasons, training bonuses, and standings work.

  • Leaderboards use verified TruRace results, with seasons and counting limits depending on the leaderboard type.
  • Training can add a small consistency bonus, but race results remain the main source of standings.
  • Approved off-calendar results can add a fixed 5-point verified-result bonus, which is intentionally capped below a TruRace heat win and does not replace heat-racing requirements.
  • Race Credits cannot be redeemed for leaderboard points.
Public LeaderboardsMy LeaderboardLeaderboard Rules

Competition

Training Consistency Bonus

How qualifying Race Builder runs can add a small automatic leaderboard bonus.

  • The consistency bonus is based on verified qualifying training runs during the active leaderboard period.
  • Bonus points step up at 12, 24, 40, 60, and 80 qualifying runs, awarding 1, 2, 3, 4, or 5 points.
  • The bonus is automatic, capped at 5 points, and cannot satisfy minimum race-completion requirements.
  • Race Credits cannot be spent to buy these points; the bonus only comes from qualifying training activity.
Leaderboard RulesRace BuilderMy Leaderboard

Competition

Add a Result

How to submit a completed off-calendar race for TruRace verification.

  • Use Add a Result for races you completed outside the current TruRace race schedule.
  • Submit the race name, date, distance, official results link, and any finish details that help verification.
  • TruRace reviews the submission before it affects leaderboard scoring.
  • Approved off-calendar race results receive a fixed 5-point verified-result bonus. It is a capped secondary path, below a TruRace heat win, so heat racing remains the primary way to climb leaderboards.
  • Add a Result can also flag runner interest in bringing TruRace to that event later.
  • Outside pilot mode, Add a Result is a paid-member feature.
Add a ResultMy LeaderboardResult Rules

Competition

Heats and Seed Times

How TruRace places runners into matched heats.

  • TruRace uses seed times, verified results, activity evidence, and race context to form fair heats.
  • Seed times should reflect honest expected performance; intentionally inaccurate seed times can affect eligibility.
  • Some social Equalizer heats use adjusted scoring instead of raw finish time.
My HeatsHeat RulesFAQ

Race Builder

Race Builder and Synced Runs

How qualifying training runs create capped Race Credits.

  • Paid members can earn Race Credits from qualifying runs while paid membership is active.
  • Starter and Pro members can earn from one qualifying run per day; Elite members can earn from up to two.
  • Race Builder credits follow the published tier monthly limits.
Race BuilderMembershipsActivity Support

Prizes

Payouts and Current Prize

How Race Credits, Current Prize activation, and winner payouts fit together.

  • Race Credits are a platform benefit used for eligible Current Prize opportunities; they are not cash, stored value, or a wager.
  • Paid members can use Race Credits for an eligible race once enough available value is present.
  • The standard member-funded Current Prize cap is $250 per eligible race across all paid tiers.
  • Winners may need identity verification and payout onboarding before cash payouts are processed.
Prize RulesTermsPayouts

Prizes

$250 Race Cap and Race Credits

How Race Credits and Prize Boosts affect the standard per-race Current Prize cap.

  • Available Race Credits can be used for future eligible Current Prize opportunities.
  • For a normal paid-member race, TruRace can use up to $250 of member-funded Race Credits as the Current Prize.
  • Starter, Pro, and Elite all share the same standard $250 member-funded per-race cap.
  • Higher tiers build Race Credits faster, which helps frequent racers keep using Race Credits across more races.
  • Event Prize Boosts, pilot bonuses, or other posted event-specific boosts can raise the Total Current Prize separately without increasing the member-funded Race Credits used.
  • If you choose a Current Prize entry and do not win, there is no cash payout and the Race Credits used for that race are not returned to your available balance.
Membership PlansRace Credits RulesRace Builder

Account

Account, Privacy, and Policies

Where to find account help, privacy details, terms, and deletion instructions.

  • Support pages cover connected activity accounts, provider-specific help, and account deletion.
  • Legal pages explain terms, privacy, rulebook, agreement acceptance, and data deletion.
  • For anything not covered, email support@thetrurace.com.
SupportPrivacyAccount Deletion