Privacy Policy

TruRace may collect information you provide directly, including your name, email address, phone number, race history, submitted results, account details, and support or contact messages.

We may also collect information related to membership status, leaderboard activity, competition participation, referral activity, friend heat participation, and payment or payout onboarding through third-party providers.

We use information to operate the TruRace platform, manage memberships, organize heats and competitions, verify performance, communicate with members, prevent fraud, improve product features, administer prizes and payouts, and support social features such as friends heats.

If you choose to connect a fitness account such as Strava, TruRace may request permission to read recent activity data for the limited purposes of verifying seed times, estimating social friends heat handicaps, and maintaining the race features you choose to use.

For Strava-connected accounts, TruRace stores OAuth tokens in encrypted form and stores only minimal activity summaries needed for those features, such as provider activity ID, sport type, activity name, date, distance, elapsed or moving time, elevation gain, and heart rate or cadence summaries when available.

TruRace does not store Strava routes, maps, GPS streams, segment data, full activity files, or raw Strava activity JSON for connected-account imports. TruRace does not use Strava data for advertising, data brokerage, model training, broad analytics, or customer insight generation.

Strava activity data connected to your account is used for your TruRace experience. We do not display or disclose your Strava activity data to other users except where you explicitly participate in a feature that shows a derived result, such as a friends heat handicap score or race-related verification outcome.

You can disconnect Strava from your TruRace profile. When you disconnect, or when Strava tells us that you revoked authorization, TruRace deletes stored Strava activity summaries associated with your account. If Strava notifies us that a connected activity was deleted, we delete the corresponding stored summary.

We may share information with service providers that help operate the platform, including hosting providers, authentication providers, analytics providers, customer support tools, email providers, payment processors, and payout providers.

We may also disclose information where required by law, to enforce our agreements, or to protect rights, safety, fairness, or platform integrity.

We review requests from public authorities for user personal information before responding. We require a valid legal basis for disclosure and may challenge or reject requests that we believe are unlawful, overbroad, vague, or improperly issued. If disclosure is legally required, we seek to disclose only the minimum information reasonably necessary to respond to the request. We may document such requests, our responses, the legal basis or reasoning considered, and the people involved in reviewing or responding to the request.

We do not sell connected fitness account data.

Payments and payouts may be processed by third parties such as Stripe. TruRace does not store full payment card details on its own servers. Your use of those services may also be governed by the provider terms and privacy policies.

TruRace may use cookies, session technologies, and analytics tools to maintain login state, understand site usage, improve performance, and support security and fraud prevention.

We retain information as long as reasonably necessary to provide services, maintain records, satisfy legal obligations, resolve disputes, enforce agreements, and protect platform integrity.

Connected fitness account summaries are retained only as long as needed for the feature purpose for which they were collected, unless a longer retention period is required by law or necessary to resolve a dispute or protect platform integrity.

Subject to legal and operational limitations, you may request access to, correction of, or deletion of certain personal information. You may also unsubscribe from marketing emails using the unsubscribe link in those messages.

You may disconnect a connected fitness account from your TruRace profile at any time. You may also revoke TruRace access from the connected provider, such as from your Strava account settings.

TruRace uses reasonable administrative, technical, and organizational safeguards to help protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

TruRace is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal authorization.

For privacy-related questions, please contact TruRace through the contact information provided on the website.