TruRace Strava Support
Support for athletes who connect Strava to TruRace to privately help create or update a TruRace competition seed.
How TruRace uses Strava
TruRace uses Strava, with athlete permission, to privately check recent activity summaries when the athlete submits or confirms a seed-related action.
TruRace only accesses Strava data authorized by the athlete, caches minimal activity summaries for up to 7 days, and does not sell athlete activity data.
After an athlete confirms a seed action, the resulting TruRace competition seed, expected time, heat placement, handicap score, or race-related verification outcome may be used in TruRace race and friends heat features as TruRace competition data.
Get help
If you connected your Strava account and need help, want to disconnect Strava, or want your imported Strava data deleted from TruRace, contact us at:
support@thetrurace.com- Trouble connecting or disconnecting a Strava account
- Questions about imported Strava activity data
- Requests to delete imported Strava data from TruRace
- Questions about how connected Strava evidence helps create a TruRace competition seed
Disconnect Strava
You can disconnect TruRace from your Strava account at any time from your Strava settings under connected apps.
You can also disconnect Strava from your TruRace profile when signed in. When Strava is disconnected, TruRace removes stored Strava activity summaries associated with your account.
If you request deletion of imported Strava data, TruRace will review and process the request and send written confirmation after the deletion is completed.